FAQs

1. What types of plumbing services do you offer?

Preferred Plumbing Inc. provides a wide range of plumbing services, including new construction plumbing, water heater installations, water softener and filtration solutions, emergency plumbing, pipe repair, leak detection, and more. Whether you need a new system installed or a repair on an existing one, our team is here to help.

2. Do you offer emergency plumbing services?

Yes, we offer 24/7 emergency plumbing services for all urgent issues, such as major leaks, burst pipes, clogged drains, and water heater failures. Call us anytime at +1 (952) 447-5761, and we’ll dispatch a professional plumber to resolve the issue as quickly as possible.

3. Which brands of water heaters do you install?

We install a variety of high-quality water heaters, including Rheem, AO Smith, Bradford, and Navien. Our team can help you select the best brand and model for your needs, whether it’s a traditional tank or an energy-efficient tankless water heater.

4. How do I know if I need a new water heater?

If you experience issues like inconsistent hot water, strange noises, leaks, or if your unit is over 10 years old, it may be time to consider a replacement. Our technicians can assess your current water heater and advise you on repair or replacement options.

5.  Do you provide maintenance for water heaters?

Yes, we offer maintenance services for all types of water heaters. Regular maintenance can extend the life of your water heater, improve efficiency, and help you avoid unexpected repairs. Contact us to schedule a maintenance appointment.

6. How can I tell if I need a water softener?

Common signs of hard water include mineral buildup on faucets, soap scum on dishes, dry skin, and fading clothes. If you experience any of these issues, a water softener can help by reducing the minerals in your water supply, making it softer and gentler on your plumbing and appliances.

7. Do you offer water softeners for specific areas of the home?

Yes, in addition to whole-home water softeners, we offer under-the-sink water softeners that target specific areas like the kitchen or bathroom. This option is perfect for those who only want softened water in select areas of the house.

8. What brands of water softeners do you install, and do you provide parts?

We install a range of water softeners, including those with Klack parts, which are known for their quality and durability. We also provide maintenance and replacement parts to keep your water softener running smoothly.

9. Do you work with builders on new construction projects?

Yes, we collaborate with builders, contractors, and homeowners to provide comprehensive plumbing solutions for new construction projects. Our team ensures that all plumbing systems are designed and installed to meet local building codes and project specifications.

10. Can you help with plumbing design for my new home?

Absolutely. We offer custom plumbing design services to ensure efficient water flow, fixture placement, and compliance with building standards. We work closely with you and your design team to create a system that fits your new home’s layout and functionality needs.

11. Do you provide free estimates?

Yes, we offer free, no-obligation estimates for our services. Whether it’s a new installation or a repair, our team will assess the situation and provide a transparent estimate for the work required.

12. How do you determine the cost of a plumbing service?

The cost of plumbing services depends on various factors, including the type of service, materials used, and the complexity of the job. For a precise estimate, we evaluate the specific needs of your project and offer upfront pricing with no hidden fees.

13. Do you offer any financing options?

Yes, we offer financing options for certain services to make it easier for you to get the plumbing solutions you need. Contact us for more information on available financing plans.

14. What areas do you serve?

Preferred Plumbing Inc. serves Prior Lake, MN, and the surrounding communities. If you’re unsure if we cover your area, please give us a call, and we’ll be happy to confirm.

15. How soon can I schedule an appointment?

We strive to accommodate your scheduling needs. For non-emergency services, we typically schedule appointments within a few days. For emergency situations, we are available 24/7 to address your issue as quickly as possible.

16. Do you offer warranties on your services?

Yes, we stand behind our work and offer warranties on both our labor and the products we install. The warranty terms vary based on the specific service and product, so please ask us for details on warranties related to your project.

17. What happens if there’s an issue after my plumbing service?

Customer satisfaction is our top priority. If you experience any issues following our service, please contact us right away. We’ll address the issue promptly and ensure you’re satisfied with the results.